1. Introduction
This Shipping and Delivery Policy applies to physical products purchased from Bern Technologies.
Because Bern Technologies is primarily a technology services business, many services are delivered electronically or on-site and therefore do not involve physical shipping.
2. Delivery Areas
We currently deliver physical products within South Africa. Delivery to remote areas may incur additional charges or require additional delivery time. International deliveries may be considered on request.
3. Delivery Times
Estimated delivery times will depend on:
- Product availability
- Supplier availability
- Payment confirmation
- Courier availability
- Delivery location
- Public holidays
- Remote-area requirements
Where products are in stock, orders will generally be dispatched within 2-5 business days after payment has been confirmed. This is an estimate and not a guaranteed delivery period unless expressly agreed in writing.
4. Special-Order Products
Certain hardware, networking equipment, servers, licences or other technology products may need to be ordered specifically for a customer. Special-order products may have longer delivery times. Estimated delivery times will be communicated where reasonably possible.
Special-order products may not be cancellable once an order has been placed with the supplier, subject to applicable law.
5. Shipping Charges
Shipping charges will be communicated before an order is confirmed. Shipping costs may vary depending on package size, package weight, delivery location, courier, insurance requirements and special handling requirements.
6. Delivery Address
Customers are responsible for providing an accurate delivery address. Bern Technologies cannot be held responsible for delays caused by an incorrect or incomplete delivery address supplied by the customer. Additional delivery charges may apply where a parcel needs to be redirected or re-delivered.
7. Courier Delivery
Where products are shipped using a third-party courier, delivery is subject to the courier's operating procedures. Once the package has been handed to the courier, delivery timing may be outside Bern Technologies' direct control.
8. Damaged Packages
Customers should inspect packages when they are delivered. If a package appears visibly damaged, customers should:
- Photograph the package before opening it.
- Photograph any damage to the product or packaging.
- Notify Bern Technologies as soon as reasonably possible.
- Retain all packaging and shipping materials.
This information may be required for a courier or insurance claim.
9. Lost Deliveries
If an order appears to have been lost during transit, please contact us. We will liaise with the relevant courier or supplier to investigate the shipment. Replacement or refund arrangements will be handled in accordance with the circumstances, supplier/courier policies and applicable law.
10. Installation and On-Site Delivery
Where Bern Technologies provides installation, configuration or on-site services, delivery of hardware and installation may be treated as separate services. The applicable quotation will specify whether installation is included. Additional installation or configuration requirements may incur additional charges.
11. Digital Products and Services
Digital products, software licences, cloud services, subscriptions and electronically delivered services are not physically shipped.
These products or services may be delivered by:
- Customer portal
- Download
- Account activation
- Cloud platform
- Remote configuration
Delivery timeframes will depend on the relevant product or service provider.
12. Contact
For delivery enquiries:
Bern Technologies
Email: info@berntechnologies.co.za
Telephone: +27 76 169 6412